WARRANTY POLICY

COOKCRAFT™ COOKWARE LIMITED WARRANTY

From the date of purchase in the United States or Canada, CookCraft warranties your product to be free from defects in material, construction and workmanship under normal use and service for 10 years.  

If warranty service should be necessary, please contact your dealer, distributor or representative or CookCraft’s service department listed below for instructions and a return authorization number.  Upon receiving approval of your claim, you may then return the product properly packaged and postage prepaid along with your proof of purchase, name, email, address, telephone number, and a description of the claimed defect.  CookCraft shall not be obliged to replace any product which is not accompanied by a valid proof of purchase.

Any products, including any part or parts, which, upon examination by CookCraft, are found to be defective will be repaired or replaced with a comparable product or part (of equal or greater retail value) without charge during the warranty period. CookCraft reserves the right to utilize comparable reconditioned, refurbished, repaired or remanufactured products or parts in the warranty repair or replacement process. 

You are responsible for the costs of shipping and handling and assume the risk of loss or damage to the products when they are shipped from you to us for warranty service. CookCraft will be responsible for the costs of shipping and handling when products are shipped from us to you when it is determined that this limited warranty applies. The warranty period for any product repaired or replaced under this limited warranty shall be the remainder of the original warranty period. Under the terms of this limited warranty, CookCraft shall have no further obligations other than those stated above.

Exclusions to CookCraft Limited Warranty

This limited warranty does not apply to damage caused by accidents, misuse, abuse, commercial use, neglect, tampering, alterations, ordinary wear and tear, damage in transit, damage due to environmental or natural elements, or service by unauthorized personnel.  A product that has been damaged by use with excessively high heat; or a product that is flaking, stained, discolored, marked, scratched, warped, or pitted indicates use other than that recommended by CookCraft, and is not covered by this limited warranty.  Further this limited warranty does not apply to nonstick damage caused by metal or sharp utensils or damage caused by use of scouring pads, steel wool, abrasive cleaners, bleach, and other harsh agents.

This limited warranty is limited to the original consumer with proof of purchase and is not transferable. If the product was not purchased new from the manufacturer or an authorized dealer, distributor, or representative of the manufacturer, this limited warranty is null and void.

LIMITATION OF LIABILITY

COOKCRAFT’S SOLE AND EXCLUSIVE LIABILITY UNDER THIS LIMITED WARRANTY, AND THE CONSUMER'S SOLE AND EXCLUSIVE REMEDY, IS LIMITED TO THE REPAIR OR REPLACE-MENT OF THE DEFECTIVE PRODUCT AT COOKCRAFT’S SOLE OPTION. COOKCRAFT SHALL NOT BE LIABLE FOR ANY OTHER DAMAGES, INCLUDING, WITHOUT LIMITATION, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER DIRECT OR INDIRECT ARISING OUT OF OR IN CONNECTION WITH PRODUCT, ITS USE OR ITS PERFORMANCE.  IN NO EVENT WILL COOKCRAFT’S LIABILITY EXCEED THE PURCHASE PRICE PAID BY THE CONSUMER FOR THE PRODUCT(S) AT ISSUE.  Any oral or written description of a product is for the sole purpose of identifying it and shall not be construed as an express warranty. Any assistance the manufacturer or dealer, distributor, or representative provides outside the terms or limitations of this limited warranty will not constitute a waiver of such terms or limitations or extend or revive the limited warranty. The limitations in this limited warranty apply notwithstanding any failure of the essential purpose of the limited remedies. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

THIS LIMITED WARRANTY IS EXPRESSLY GRANTED IN LIEU OF ALL OTHER EXPRESS WARRANTIES. THE DURATION OF ANY IMPLIED WARRANTIES (INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) RELATING TO THE PRODUCTS IS LIMITED TO THE PERIOD DESCRIBED ABOVE. Some States/jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights which vary from State to State or Country to Country. You may assert any such rights at your sole discretion.

CookCraft Service Department Contact Details    

Customerservice@cookcraftco.com 

866.459.8349

Refund Policy

Returns

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shannon@cookcraftco.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 600 Spring Hill Ring Rd, Ste 111 West Dundee IL 60118. Attn CookCraft Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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